Refund policy

Returns and Right of Withdrawal

At Glouglou, products are made to order after your purchase is completed. Because each item is created specifically for you, returns or exchanges due to a change of mind, incorrect size selection, or incorrect color choice may not be accepted where permitted by applicable consumer protection laws.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order. We will review the issue and work to provide an appropriate solution, such as a replacement or refund where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

To help us resolve the issue, please include:

your order number,
a description of the problem,
clear photos showing the issue.

If the issue is confirmed, we will work with our production partner to provide a suitable solution, which may include a replacement or refund.

Refunds

If your refund request is approved, the refund will be processed to your original payment method.

Please note that original shipping costs may not be refundable unless the issue was caused by an error on our part or a production problem.

Order Issues

If your order has not arrived within a reasonable timeframe or you believe there is an issue with your delivery, please contact us and we will help investigate the situation.